Terms and condition
Welcome to Eatsena! These Terms and Conditions ("Terms") govern your use of our website and mobile application, operated by MyMakBuddy Private Limited. By accessing or using our platform, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. General
1.1 Acceptance of Terms: By using Eatsena, you agree to be legally bound by these Terms. If you do not agree, please do not use the platform.
1.2 Changes to Terms: Eatsena reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting. It is your responsibility to review these Terms regularly.
1.3 Eligibility: You must be at least 18 years old or have permission from a parent or guardian to use Eatsena.
2. Account Registration
2.1 Account Creation: To use certain features of the platform, you must register for an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
2.2 Accurate Information: You agree to provide accurate and complete information when creating your account. Eatsena is not responsible for any issues that arise from incorrect information.
2.3 Account Security: You are responsible for securing your account login credentials. If you suspect any unauthorized access, please notify Eatsena immediately.
3. Ordering and Payment
3.1 Placing an Order: Orders can be placed through Eatsena’s platform by selecting items from available restaurants. Once an order is placed, you will receive a confirmation notification.
3.2 Order Modifications: Once your order has been confirmed, you may not modify or cancel it without contacting Eatsena’s customer service. Please note that cancellation or modification may not always be possible.
3.3 Pricing: All prices displayed on the Eatsena platform include applicable taxes. Eatsena reserves the right to change prices without prior notice.
3.4 Payment: Payments must be made at the time of placing the order through the available payment methods. Eatsena does not accept cash on delivery. By providing your payment details, you authorize Eatsena to process payments via the selected method.
4. Delivery
4.1 Delivery Time: Eatsena aims to deliver orders within the estimated time provided; however, actual delivery times may vary due to factors beyond our control.
4.2 Delivery Fees: Delivery fees, if applicable, will be displayed at checkout. The fee is non-refundable once the order is confirmed.
4.3 Order Fulfillment: Eatsena is not responsible for delays caused by the restaurant or unforeseen circumstances, but we will do our best to communicate any issues with your order.
4.4 Non-Delivery or Wrong Delivery: If you do not receive your order or there is an issue with the items delivered, please contact our support team immediately.
5. Restaurant Listings and Menus
5.1 Accuracy of Listings: Eatsena does not guarantee the accuracy of the restaurant listings, including menus, prices, and descriptions, as they are provided by the respective restaurants.
5.2 Food Allergies and Dietary Restrictions: Eatsena is not responsible for ensuring that food ordered through the platform meets any specific dietary or allergy-related needs. You are advised to contact the restaurant directly for such inquiries.
6. Refunds and Cancellations
6.1 Refund Policy: Refunds may be provided in the event of non-delivery, incorrect orders, or other issues, at the discretion of Eatsena. Refunds will be processed via the original payment method.
6.2 Cancellation by Eatsena: Eatsena reserves the right to cancel any order if a restaurant is unavailable or unable to fulfill the order. In such cases, you will be notified and refunded in full.
6.3 Customer Cancellations: You may cancel your order only before the restaurant begins preparing it. Once the preparation has started, cancellations may not be possible.
7. Prohibited Conduct
7.1 You agree not to misuse Eatsena’s platform in any way, including but not limited to:
-- Engaging in any fraudulent activity
-- Posting false or misleading information
-- Interfering with the platform’s operation
-- Violating any applicable local, national, or international law
8. Limitation of Liability
8.1 Eatsena is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform, including any loss of data, profits, or goodwill.
8.2 Eatsena provides the platform "as is" without warranties of any kind. We do not guarantee that the platform will be error-free or that any defects will be corrected.
9. Intellectual Property
9.1 All content on Eatsena’s platform, including text, graphics, logos, and software, is the property of MyMakBuddy Private Limited and is protected by copyright and other intellectual property laws.
9.2 You may not copy, distribute, or use any content from the platform without prior written permission from Eatsena.
10. Termination
10.1 Eatsena may terminate or suspend your account at any time, without notice, for any reason, including if you violate these Terms.
10.2 Upon termination, your right to use the platform will immediately cease. You are still responsible for any outstanding payments.
11. Governing Law
11.1 These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].
12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Eatsena - MyMakBuddy Private Limited
C/o THAMBALJAO KABUI,
MAJORKHUL, LAMPHELPAT SUB-DIVISION,
MG AVENUE,
IMPHAL – 795001
Email: connect@eatsena.com
Phone: 8877557794