At Eatsena, part of MyMakBuddy Private Limited, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile application. By using Eatsena’s platform, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information: When you register or use our services, we may collect the following personal information:
1.2 Non-Personal Information: We may collect non-personal data such as your device type, browser type, IP address, and location data when using our platform to improve our services.
1.3 Order Information: When you place an order, we collect details about the restaurants, items ordered, and delivery preferences to fulfill your order and provide you with personalized recommendations.
1.4 Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, improve website performance, and analyze website usage. You may choose to disable cookies through your browser settings, but this may affect the functionality of our services.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Processing: To facilitate your orders, including order confirmation, delivery, and payment processing.
2.2 Customer Support: To respond to your inquiries, complaints, and requests for assistance.
2.3 Marketing and Promotions: With your consent, we may send you marketing emails, promotional offers, and notifications about new restaurants or services.
2.4 Personalization: To personalize your experience on our platform, including showing you recommendations based on your order history and preferences.
2.5 Analytics: To analyze user behavior, track platform usage, and improve our services.
2.6 Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
3. Sharing Your Information
Eatsena respects your privacy and only shares your personal information in the following situations:
3.1 With Restaurants and Delivery Drivers: We share your order and delivery details with the restaurant preparing your food and the delivery drivers responsible for delivering it to you.
3.2 Service Providers: We may share your information with trusted third-party service providers who help us with payment processing, marketing, customer service, and other operational needs. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing services to Eatsena.
3.3 Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests, such as a subpoena or court order.
3.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.
4. Data Security
4.1 Security Measures: We use industry-standard encryption and security protocols to protect your personal information from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
4.2 Password Protection: You are responsible for keeping your account password confidential and for all activities that occur under your account. Please notify us immediately of any unauthorized access to your account.
5. Your Rights
5.1 Access and Correction: You have the right to access and correct the personal information we hold about you. You can update your account information directly through the Eatsena platform or contact us for assistance.
5.2 Deletion: You may request the deletion of your personal information, subject to certain legal obligations. Deleting your account may result in the inability to use certain services on our platform.
5.3 Opt-Out: You may opt out of receiving marketing emails and promotional notifications by following the unsubscribe instructions in the emails or adjusting your account settings.
5.4 Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use some features of the platform.
6. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account, we may retain certain data for legal, regulatory, or security reasons.
7. Third-Party Links
Our platform may contain links to third-party websites or services. Eatsena is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Eatsena does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we will notify you of significant changes via email or through the platform.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Eatsena - MyMakBuddy Private Limited
C/o THAMBALJAO KABUI,
MAJORKHUL, LAMPHELPAT SUB-DIVISION,
MG AVENUE,
IMPHAL – 795001
Email: connect@eatsena.com
Phone: 8877557794
